Hosted VOIP Service Provider in Burlington North Carolina

Hosted Phone Systems For Business (VoIP)

The “Cloud” is changing the way we consume, share and use digital information because it makes access to information and computing power easier, faster and more affordable. Without a doubt, this also includes business communications.

Gone are the days of a clunky PBX and a difficult to manage office phone line system with frequent downtime or extensive wiring and cabling changes for small requirements. Hosted VoIP systems have changed all of this and put business owners in much greater control of their business voice communication systems. Your phone system can now help drive your business to success rather than being a hindrance and aggravation, and with it you can work from anywhere. Hosted VoIP solutions are feature-rich, future-proof and will usually save you substantially on your monthly phone bills.

Features like call recording, queuing and analytics, auto-forwarding, scalability and easy configuration management are just some of the many available in the Hosted VoIP services we broker. Call centers with advanced routing and comprehensive reporting that support businesses of all sizes and calling environments are also available. Whatever your business phone requirement, a few seats to 500+ seats, we can help setup your hosted phone system from end to end. We partner with several of the absolute best in the business, two in particular, Nextiva and Momentum, and can help you choose and implement what’s best for your business. On-going support will be first class, as well, even “white glove” is available.

Why Hosted VoIP from Sites Computer Resources?

Flexibility

We will help you establish a reliable, feature-rich hosted VoIP phone service that easily adjusts as per your need. Our partners provide VoIP systems that allow customers to deploy voice solutions and apps finely tailored to their business needs today and tomorrow, helping your employees or team connect with customers, suppliers and others from any Internet-connected device and from any location.

Our hosted VoIP solution partners make it very easy to setup your VoIP service and later to increase or decrease licenses as needed, or add or remove services. Pay only for what you require, eliminate phone system maintenance and long-term commitments, and save significantly on your phone bills.

Business Continuity

Hosted VoIP telephone systems virtually eliminate business downtime because of local LAN or WAN communications network failure. Your communications will still run in the Cloud environment, so your customer, vendor and employee calls can keep flowing—to auto-attendants and mobile smartphones. In the post COVID world, organizations realize the need for this type of business continuity capability more than ever. Businesses and non-profits are able to keep their support, sales and administrative functions working from home with hosted VoIP solutions.

With our voice solutions, a solid business continuity plan is very cost-effective, readily available, and based directly on your individual business needs.

Mobility

Businesses of today need mobility and a hosted VoIP solution provides just that. Businesses are no longer limited to wire-connected desk phones. We can help keep your company connected with a wide array of mobile features:

Cloud extensions
Find-me follow-me
Group and simultaneous ring
Voicemail to email
Voicemail transcriptions
Video calling
Team messaging
Call Recordings
Audio conference calls
Teams voice-enablement
CRM integrations

Hosted VoIP service is designed to help you conduct your business from anywhere through any Internet-connected device.

Support

We are a Burlington, North Carolina based business and provide local support to customers in our geographic area. Our team can remotely check your VoIP systems and will provide support on-site if it is required. In addition, we are backed by the best hosted VoIP vendors in the business. Our partners for hosted VoIP telephone solutions offer award-winning 24×7 support to help us help you keep your voice communications services in top running order. Depending on your needs and the number of users you have, complete “white glove” support is available where trained technical support reps from one of our partners (Momentum Telecom) will provide superior onsite support.

Hosted VoIP Features & Partners

Agents
Pause
Queues
Reason Codes
Tally Codes
Zero Out

Attended Transfer
Auto Attendant Answering
Automatic Call Distribution (ACD)
Barge Busy
Call Forwarding
Call Hold
Call Park
Call Queue
Call Recording
Call Waiting Indicator
Caller ID Blocking
Direct Inward Dialing (DID)
Forward Calls Locally or Remotely
Incoming Call Blocking
Incoming Call Identification
Incoming Caller ID Routing
Incoming Privacy Screening
Listen Live
Live Person Answering
Multicast Paging
No Answer Call Forwarding
Office Intercom
One Button Redial
Outbound Dialing Rules
Outgoing Call Blocking
Ring Groups
Shared Virtual Call Paths
Speed Dial
Unattended Transfer
Voicemail

Dedicated Conference Bridges
3-Way Conference Calls
Unlimited Audio Conference Calls
Advanced VoIP Conferencing with Call Recording

Desk
Cordless
Conference
Adapters
Panasonic Phones
Polycom Phones
Cisco IP Phones
SNOM Conference Phones
Headsets

Nextiva offers features for businesses that operate under the Health Insurance Portability and Accountability Act (HIPPA). The following features are HIPPA compliant